T-Mobile

Reviews about T-Mobile

• Tina Rangel Sandoval

  Apr, 28 2018
  ★ ☆ ☆ ☆ ☆
  DON’T EVEN WASTE YOUR TIME!!!!
  I have been a customer with T-Mobile for over a year now and I have had problems with the same phone twice. The first time they done a warranty exchange on the same phone. The second time the phone is still messing up!
  Absolutely horrible! I would give zero stars if I could! I am a small business owner myself and I deal with customer service every day and if I treated my customers the way this place handles their customers? I would lose business in a heartbeat! Had a problem with a phone that was defective brought it in and before I could even explain my situation the woman. She had automatically assumed she knew what the problem was. I could not even explain the problem without her being right! It was real simple, she was right and the customer was wrong. I had kindly explained to the woman that I was going to agree to disagree and she responded rudely with “ well I guess I haven’t been in this business for 17 years for nothing “ It didn’t take long for me to realize ,at this point, I was not going to win this situation and I just took my business elsewhere and switched to Verizon the same day because I was not going to deal with the immaturity and the headache headache! If you are a new customer, they will be the nicest people. However, if you are already a established customer with T-Mobile and you come to this store for assistance do not expect the best service because this store will deliver its worse! Extremely rude!

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