Caliber Collision

Reviews about Caliber Collision

• Levita Feaster

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  They are the most unprofessional garage I have ever dealt with. I decided to put my car in their shop rather than using my AAA service to town it back down to Miami where I live as they stated it would be 20 days in the estimate, but that they would be sure to keep me updated. The only updates that I received was a voicemail left of September 25th stating that my vehicle was almost ready and then one on the morning of the 26th stating it was ready.
  
  When I gave Austin a call back after I had got off work around 3pm he was very rude, he would cut me off in my sentences and I would have to ask him is he going to allow me to speak and he would state yea I guess go ahead. I asked him why I had not received any updates although why he regularly updated the rental car company and not myself and he stated that he had left a voicemail on the 18th stating something about the body shop. I told him I had received no such message and that it's convenient considering I received his two messages from yesterday and today and my phone doesn't show a call before then since the 15th at 10:49am.
  
  He stated it doesn't matter as long as he has a written record of it, which leads me to think that they falsify their records. Even if he "dialed the wrong number (which I highly doubt)" how does not updating in 7 days qualify as keeping somebody updated?
  
  So now I have to take time out of my schedule to call my insurance company and take time out of my busy as he'll schedule to sort ouit a mess that Caliber started in regards to my rental as I am sure all you will hear a lies and vagueness from these people
  
  I have not even picked up my car yet and saw it, but if everything is not perfect, you can best believe I will be having them redo it as everything has a "lifetime guarentee."
  Do yourself a favor and DON'T CHOOSE THEM!!!

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